Privacy Policy

Information We Collect

When you register or order from PREM MESS, we collect the necessary details to prepare and deliver your homestyle meals:

• Contact Information: Full name, mobile phone number, and WhatsApp contact.
• Delivery Address: House/hostel/office address and landmarks in Chandrapur.
• Subscription Preferences: Meal plan selections (veg/non-veg), delivery timing preferences, and order history.
• Payment Records: UPI/cash transaction confirmations (we never store card credentials).

How We Use Your Information

Your details are used solely to provide and improve your food delivery experience:

• Delivering hot lunch and dinner meals to your specified address on time.
• Sending delivery updates, menu schedules, and subscription reminders via WhatsApp/SMS.
• Processing orders, subscription renewals, and meal pauses.
• Enhancing our menu selections based on customer feedback and preferences.

Data Sharing & Security

We never sell, rent, or trade your personal data. Information is shared only with our internal delivery drivers strictly for meal drop-offs.

We employ industry-standard security practices to protect your data against unauthorized access, loss, or misuse.

Your Rights & Preferences

You retain full control over your information:

• Request a copy of your stored order records and addresses.
• Update your delivery address or contact number at any time.
• Request permanent removal of your contact information when concluding your meal subscription.